Sears Using Spyware to Monitor Your Personal Information
If you've signed up to receive e-mails from Sears, and then clicked on to join the retailer's "My SHC Community," it's likely you've been providing more information to more people than you thought. Even more troubling, it turns out that you're not just sharing information with Sears, but also with a company called comScore, which tracks and aggregates Internet browsing habits.Installing the software from Sears results in the installation of software called VoiceFive, which provides data to comScore. It's essentially spyware. comScore is the company behind the (disputed) numbers that indicated more people were stealing Radiohead's latest album than downloading it legally, as well as the statistics that showed GodTube was the fastest growing site last August.
These sorts of stats come from monitoring and compiling the habits of millions of Web surfers who are often unknowingly running the comScore software. Likewise, those who have installed the software through links from Sears may not actually know what they're participating in. Buried deep in the privacy statement users must agree to before signing up for SHC is this frightening statement:
Once you install our application, it monitors all of the Internet behavior that occurs on the computer on which you install the application, including both your normal web browsing and the activity that you undertake during secure sessions, such as filling a shopping basket, completing an application form or checking your online accounts, which may include personal financial or health information.Sounds scary, especially the part about monitoring "both your normal web browsing and the activity that you undertake during secure sessions, such as...checking your online accounts." The bit about "personal financial or health information" is scary, too. The above wording would certainly ward off anyone who actually reads these sorts of things, but we're guessing that the average Sears shopper isn't thoroughly scanning through the privacy statement.
According to BetaNews, the disclosure may be a little too well hidden to meet the intents of FTC regulations that require companies to make such spyware inclusion very clearly apparent. Many would agree that burying it in the middle of a multi-page privacy statement doesn't do much for clarity.
From BetaNews
Related Links:
- Most People Downloading Radiohead's New Album for Free
- Download Stats Are Wrong, Says Radiohead
- Christian YouTube Is the Fastest-Growing Site on the 'Net





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Comments
177
Subscribe to commentsDennissJan 9th 2008 12:50PM
Talk about Has Been Stores. No more business from us. Sears or K-Mart don't exist any longer. Wait until some of there prime customers find out about this. Thanks to AOL for the heads up!
MeasiamJan 9th 2008 12:57PM
does anyone else see the irony in AOL making this report?
Jan van Eck, CTJan 9th 2008 12:59PM
There are two obvious solutions to SEARS contracting with its agents to spy on you. One is to boycott the store, AND send the local manager [and even the President in Chicago] a stiff letter telling them why. If you are really offended, you can picket the place, 1960's style. The second is to file a suit in Federal Court alleging consumer fraud, fraud in Interstate Commerce, and (to the extent you have money on deposit with the store, e.g. in a returned-goods credit or likewise) for Breach of Fiduciary Obligations. The principle is that SEARS invites you to repose your faith, trust and confidence with them, and thus when they breach, they have an exposure for damages. NOW convince some attorney to obtain class-action status, and you can seriously bulldoze them for this outrageous behavior.
BetseyJan 9th 2008 1:25PM
I wonder what larger companies are spying on customers on-line. Walmart..Macys..Target..Hmmm..
RhiannanJan 9th 2008 1:26PM
I can't promise this will work but it's worth a try. Grisoft has a free program you can download that will get rid of those pesky little programs that attach themselves to your computer and refuse to be removed. If this spyware thing that Sears has added is that type of program then this free anti-rootkit program from Grisoft should get rid of it for you.
http://free.grisoft.com/doc/download-free-anti-rootkit/us/frt/0
man thats a hot pepperJan 9th 2008 1:46PM
That's ok - I've been spying on sears for years - and - - one of these days ......
JoyJan 9th 2008 1:54PM
I will never do business with Sears again. I used them as exterminators back in the 90s as a young and new home owner. In checking for termites, they went around the house knocking on the outer walls and arrived at dusk dark to do the job! Not knowing any better, they thoroughly ripped me off! I know better now and whenever I receive a flyer or any ads in the mail from them, I throw them in the trash w/o opening them!
litaJan 9th 2008 2:05PM
On 01/04/08 8:35 PM, jmarksman2 said, "You have far more "Important" things to worry about in America. From the FBI Web site: Inner City the males, ages 14 to 35, commit 56,6% of all violent crime in America...."
This idiot has posted this several different comment areas, regardless of topic.
I hope one of the black guys he is so in fear of finds him and shoves his keyboard up his a**.
SnuffyJan 9th 2008 2:45PM
I have to agree with most. Sears used to be a great store. I grew up with them.Now I only go there for a great bargin,and pay cash. Even at that I feel guilty. I do not shop online, or give out personal info online. Maybe I just have my head in the sand, (if someone really wants your info, they will get it),but I try to be as safe as possible. I do agree that we as the public, have a lot more power than most people seem to think. We just have to be willing to be less lazy. Get off our butts and get out of the house. And I don't want to hear- I don't have the time-. If you have the time to sit for hours in front of this thing, quit bitching. Like the old saying goes,-If you don't stand for something, You'll fall for anything. Rock on USA
Thanks TROOPS!
JuliaJan 9th 2008 3:06PM
It used to so important to have a seperation of church and state. Now we the people need to demand a seperation of corporation and state. The men and woman hawking their wares and calling them selves polititions are simply extentions of one corporation or another or even worst the owner. Wake up people!!!!! Its time to take back our nation from the corporations.
Remember a government that fears the people-that is a domocracy. A government feared by the people-that is tyranny (T. Jefferson)
sandra sikesJan 9th 2008 5:42PM
suzie--it's first things first. maybe we shouldn't want so much.
IhateSearsJan 9th 2008 5:17PM
In Reply to FDNYDANO18 (Sears - Christmas shopping has already started):
OH MY... Thank you for explaining why everything I bought from Sears is junk and has broken down... and why all of the Sears Repair Techs are so bad... The REAL Sears employees are fighting in Iraq!!! Thank you for clearing that up for me FDNYDANO18!
Oh, and to those that have accused the rest of us of working for WalMart, Target, etc., or being a former Sears worker... WRONG!! Please keep buying that junk from Sears... you'll learn the hard way!! Enjoy being Spied upon!!
mike nJan 9th 2008 10:54PM
How is Sears going to spy on us after they go bankrupt?
mike nJan 9th 2008 11:06PM
On Black Friday 2007, I wanted to buy a camera. I ask a Sears employee which long line to stand in and was told, "I don't know" by a Sears clerk. Well, I don't want to stand in a long line for nothing. I ask some customer about the item and was told it was sold out. Same thing upstairs, a pair of pant was on sale and was told it was sold out. I ask, where on the shelf would it have been. I want to see the empty space where it was sold out. They could not show me the void space. So Sears just wants us to bait us into the store with a sale price item and switch us to buy something not on sale. At Best Buy an hour later, I found the camera, and was out of the store within ten minutes. They had ten cashiers and the were there to direct me to a available one. Sears on the other hand, spends the most on newspaper ads, yet no is around to help you.
sundraJan 13th 2008 7:15AM
I won't trust Sear or buy from them now. I was going to buy a TickleMe Plant ( the living plant that moves when you tickle it from them). Does anyone know anywhere else I can get them? I will be cancelling my sears credit card now!
jzJan 14th 2008 1:18AM
AOL uses ViewPoint to track what you do. After every AOL session, I have to use Adware to remove bugs downloaded by ViewPoint. ViewPoint can be removed, but AOL adds it every time you enter an AOL session.
BobJan 13th 2008 11:28AM
ANOTHER SCAM TO GET YOU TO BUY SPYWARE!!!