Is Your Copy of 'Halo 3' Scratched, Too?
'Halo 3' officially launched yesterday to almost universal praise, the sort of warm reception we haven't seen since ... well ... 'Bioshock' last month. But, there was one flaw in Microsoft's multi-million dollar 'Halo 3' launch extravaganza: scratched discs for those who ponied up the extra $10 for the tin-cased premium edition. For Microsoft, it seems 'premium' meant using clips that did a poor job of holding the game disc in place, leaving it to slide around inside the metal case and get scratched up. Thankfully, Microsoft has been quick to offer free replacements for those who find their discs scratched. The program is an extension of the disc replacement service the company already offers to those who have damaged their Microsoft-published games, but in this case the usual $20 fee has been waived.
Can't Microsoft catch a break? This latest case of damaged goods follows the company's other, more publicized replacement program, which extended the warranties offered to Xbox 360 owners who purchased defective systems (estimated at one point to be as high as 30 percent of all 360s sold). That last lack of quality control cost Gates and the boys a whopping $1 billion. Ouch.
As with the console warranty program, you'll have mail your defective copy of 'Halo 3' to Microsoft HQ in Washington and wait up to two weeks for a replacement disc. But, hey, what's another two weeks of waiting to spend some quality time with one of the most favored contenders for best game of 2007, right?
Just in case you need it: Microsoft's Disc Replacement Program
From Joystiq
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Reader Comments (Page 1 of 1)
Terry Osterhout said 1:19PM on 9-26-2007
Microsoft deserves no break! I have been a loyal customer since the original XBox and have now gone through 4 360's and am tired of sending back my system for repair.
This Halo 3 scratched disc may be the last straw for this 37 year old gamer. (My copy of the Legendary Edition" arrives tomorrow.
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Tim Stevens said 1:32PM on 9-26-2007
Don't worry Terry, the problem apparently doesn't apply to the Legendary edition.
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Greg Cunningham said 12:15PM on 10-08-2007
This is no joke! I waited at the Circuit City customer service desk for at least an hour as a customer and a clerk went through just about every set in the Halo 3 display to get 2 non-scratched disks. Customers started helping, me included, in the hopes we could get waited on today. We are talking about thousands of dollars of scratched disks. Where the boxes not inspected or tested? Cheap imported junk! It must be so inexpensive, that it is more cost effective to give us junk and replace it when there are too many complaints.
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