Reader Comments (Page 1 of 1)

Companies like RIM have spent billions of dollars on software from big vendors to fix slow or failing applications but these monitoring tools only go so far. Unfortunately, CEOs or CFOs aren't aware of the problem until the service - such as Blackberry - goes down or underperforms. Organizations need to be able to ensure the predictable operation of mission critical applications to ensure that business systems operate at their fullest potential—essentially allowing a service outage or slowdown to be resolved before customers are impacted. Without this, companies like RIM will continue to face the scrutiny of unhappy customers in the face of ongoing service outages.