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<title>Switched - Comments for BlackBerry Suffers Yet Another Outage</title>
<link>http://www.switched.com/2007/09/10/blackberry-suffers-yet-another-outage/</link>
<description>Switched Comments for BlackBerry Suffers Yet Another Outage</description>
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<generator>Blogsmith http://www.blogsmith.com/</generator><item><title><![CDATA[Comments on BlackBerry Suffers Yet Another Outage]]></title><link>http://www.switched.com/2007/09/10/blackberry-suffers-yet-another-outage/</link><guid isPermaLink="true">http://www.switched.com/2007/09/10/blackberry-suffers-yet-another-outage/</guid><description><![CDATA[When my Blackberry's e-mail went down I went to my ATT store to see what the problem was. Once the nature of the problem became clear I contacted RIM to learn where users might be able to get status info as their website had no mention of service interruptions. Their only response was that since I received my Blackberry service through ATT, this was ATT's problems and that RIM wouldn't deal with me. CLEARLY this IS a RIM problem and I am quite disappointed with their "F-off" response to what a reasonable person would consider to be an appropriate inquiry.]]></description><dc:creator><![CDATA[Richard Finkelstein]]></dc:creator><pubDate>Sep 10th 2007 4:16PM</pubDate></item><item><title><![CDATA[Comments on BlackBerry Suffers Yet Another Outage]]></title><link>http://www.switched.com/2007/09/10/blackberry-suffers-yet-another-outage/</link><guid isPermaLink="true">http://www.switched.com/2007/09/10/blackberry-suffers-yet-another-outage/</guid><description><![CDATA[Companies like RIM have spent billions of dollars on software from big vendors to fix slow or failing applications but these monitoring tools only go so far.  Unfortunately, CEOs or CFOs aren't aware of the problem until the service - such as Blackberry - goes down or underperforms.  Organizations need to be able to ensure the predictable operation of mission critical applications to ensure that business systems operate at their fullest potential—essentially allowing a service outage or slowdown to be resolved before customers are impacted.  Without this, companies like RIM will continue to face the scrutiny of unhappy customers in the face of ongoing service outages. ]]></description><dc:creator><![CDATA[Roy Agostino]]></dc:creator><pubDate>Sep 10th 2007 5:03PM</pubDate></item></channel></rss>