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BlackBerry Suffers Yet Another Outage
If you were having trouble receiving e-mail on your BlackBerry this past weekend, you weren't alone. On Friday, users began reporting that messages were being received very late or not at all. For some, the problem had resolved itself by late Friday night, though for many the slowdown persisted through much of the weekend. BlackBerry maker Research in Motion, or RIM, has blamed the outage on a software glitch and has not said how many of its North American customers were affected.Everything now appears to be back up to speed just in time for the work week. Still, we can't help but think back to the similar outage in April, which lasted days and was ultimately blamed on inadequate testing of a software update. One month later, RIM CEO Jim Balsille said, "It shouldn't have happened, and it won't happen again."
We can't wait to hear what he has to say about this one.
From Smartphone Thoughts
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Comments
2
Subscribe to commentsRichard FinkelsteinSep 10th 2007 4:16PM
When my Blackberry's e-mail went down I went to my ATT store to see what the problem was. Once the nature of the problem became clear I contacted RIM to learn where users might be able to get status info as their website had no mention of service interruptions. Their only response was that since I received my Blackberry service through ATT, this was ATT's problems and that RIM wouldn't deal with me. CLEARLY this IS a RIM problem and I am quite disappointed with their "F-off" response to what a reasonable person would consider to be an appropriate inquiry.
Roy AgostinoSep 10th 2007 5:03PM
Companies like RIM have spent billions of dollars on software from big vendors to fix slow or failing applications but these monitoring tools only go so far. Unfortunately, CEOs or CFOs aren't aware of the problem until the service - such as Blackberry - goes down or underperforms. Organizations need to be able to ensure the predictable operation of mission critical applications to ensure that business systems operate at their fullest potential—essentially allowing a service outage or slowdown to be resolved before customers are impacted. Without this, companies like RIM will continue to face the scrutiny of unhappy customers in the face of ongoing service outages.