Netflix Customer Service Drops E-Mail In Favor of Real People

If I wanted to go to the store to get a movie immediately, I wouldn't have a mail subscription. I don't like Blockbusters selection, it can't touch Netflix. I have also been with Netflix since they began and I love them. They just dropped my prices too? I am ok with that. DOWN WITH BLOCKBUSTER!

I have been a member of Netflix since they began with one hub on the west coast and we were living on the east coast. I continued service overseas when the US Navy sent us to Italy for 3 years. It has always been worth every penney, you can imagine the dismal selection of movies offered at a little rental shop on a Navy base overseas. Of course there were delays, especially when dealing with the military transport of mail overseas but even with those vast distances it was still often quicker than I could watch, and we are movie junkies. That people complain about the turn around time currently here stateside astounds me. I am still fascinated at how quickly the movies are received and a new one is sent. The extensive variety of movies offered has always been unparalleled, the site is easy to use and the seach and find features are priceless. On the rare occasion that I did have to contact customer service (only 1x due to our move stateside) my problem was solved by the service rep immediately without further question or explaination needed. I could never tollerate the trip to the video rental store and the blatant overdue fee scams were breaking the bank. My last visit to a Blockbuster only proved that they still have a limited selection that is geared toward customers who's taste in movies is completely different than my own. I do occasionally augment our Netflix with OnDemand offered by our cable company, specifically when the kids have to stay home unexpectedly with a sitter and need a little surprise entertainment. Going into a Blockbuster with them is pure torture. If I never go into another Blockbuster store it will be too soon.

I love my Netflix and I am only a couple of blocks away from Blockbuster and Hollywood video stores. Blockbuster gave me crap service for years. Hollywood video was a better service. But Netflix is the absolute best! I've been a member for about 4 years and I have never been disappointed or ripped off. They do not delay my videos. SOmetomes a rare one will come from another station but they notify me if that will happen. They keep adding service. From their site I can watch on demand films and buy used movies from them at great prices. They recently set up a community section that is great. I've been watching film for over 55 years. I love all kinds of film and Netflix is the way better than any other service for providing great varity at a great price.

Now instead of slow response to emails we have to stay on hold forever. Want to cancel Netflix due to slow turn around time and poor service but you have to call to cancel and no one answers the phone.

The solution for BLOCKBUSTER will be to make all its stores free delivery with the rental of two movies. That will be instant rentals. Blockbuster is a big change with stores all over. Add a KIT KAT, Pop Corn to you order. Order on line, Add a frozen pizza to enjoy your movie to its locations, joint venture with other fast food restaurant. Go the extra mile, and then nexflix will go waaaaa!

Netflix rocks as one person said..they have always been responsive..who cares where the movies are returned as long as they get to you timely. I have no complaints at all.

After just getting back from blockbusters where I turned in my three mail rentals and 6 instore rentals ( all for $24.99a month) where I also picked up three new releases I for one would be very upset if Blockbuster was gone. I have a few issues with Blockbusters ( the online price went up $7 and now actually get less -use to give game rental coupons)and also they do send out two movies one day then the third the next ( sorry Chris was told they don't send till the distrubution center receives them which i think is BS, they just try to buy time and spread out movies being out. Another thing they do is not send out in the order I prefer even if the the movie is avalable. They again gave me some BS on why they do that but the bottom line is I sometimes get 9 - 12 movies a week ( which is great for a family of 7) and that includes all the new releases. One last thing, customer service here is awesome. I call and they will hold a movie for me for as long as I want. I know everyone by name and they know me. Did netflix, hated the service, had the issues exactly that were in their lawsuit.

I am not interested in Netflix at all. I've heard things aren't as they seem with Netflix. I have a Blockbuster membership and a Hollywood Video membership. But, I actually prefer to rent my movies from Hollywood Video or the Redbox.