Reader Comments (Page 1 of 1)

i am new to computers again after 20 yrs without one. i bought a nice laptop and it seems that most of my softwareneeds me to be online to work properly. so after some pricing investigation i bought the sprint merlin wireless modem, & promptly was charged a $150 dollar deposit,$55 for the aircard, taxes & other fees brought the out the door fee to over $260 before 1st month service charges,& taxes. before i got my first month's bill my service was shut off for non-payment of bill, then i started having problems with the card itself(technical)& had to call their service dept, their technical dept. their solutions were to disable my external ports 3 times, re download all the software 34 megabytes worth, 3 times, they still shut off my service when it was paid for, insulted me, & when i went to the store i was told that the aircard was obviously defective and for $55 i could have a new aircard & this only after75 days ofservice. i was asked if i had insurance on the card (why should i need insurance? only against theft?) they refused to replace the air card, irefused to buy another air card, and then they told me i would either have to pay for the rest of my contract without the card or be in breach of contractfor an additional $150. on top of this now my computer needed repairs caused by their service dept.,they refused to pay for said repairs. now my $150 breach of contract bill is in a collection agency, iam being constantly harrassed my phones e-mails, voice-mails are alwaysfull of sprints collectin ageny phone calls, that i can't even turn on my phones, & i feel that if they would 've replaced their obviously defective device and paid for the repairs their tech staff caused this wouldn't be happening, adios sprint, your poor service & profits 1st cost you this customer