Why Sprint Fired Customers: Insider's View

I am a customer service rep and i have worked for some very large companies, the key word is service. Also I have called their CS dept 4 and 5 times in a row trying to get someone here in the states who i could understand. I argued with a woman in their Cs because she kept telling me I was xcallimng from outside of the USA. I was on a freeway in Indiana?????? Last I I checked they are still part of the country. The solution was to turn my service off until I got back to Florida????

I "fired" Sprint for their rudeness, ignorance and clear violations of law. Next step after my log of facts is complete is contacting my attorney. If more people stepped up, Sprint would sink into the hole they're putting themselves in quicker.
Verizon is my new carrier and they're great.

If the "insider" comments are true, does it strike anyone else as odd that this would ONLY be a problem for Sprint and not the other carriers? Seems to me that this was a cost-cutting measure, plain and simple and let the customers be damned. I guess we'll see the For Sale sign on Sprint sooner than expected.

I wish more companies would start to do this. I have worked in Customer Service for years and it just seems like the more you complain the more you get. 99% of the complaints and the people that complain have no valid reason or it's something SO minor that it's just ridiculous that they are even complaining about it. The sad part is the old saying “It takes one person to ruin it for everyone”. So If I complain about something valid, with out raising my voice or demanding to talk to a supervisor, I won’t get anything done for me. As soon as I start getting mad and difficult the red carpet gets rolled out. This is just wrong! We should refuse service to people like this and stop the madness!!

Your comments: Its interesting that so many of us get so upset at so little. Its a matter of ego .. simply wanting what we want .. when we want it. It doesn't matter wheather it's Sprint, or Jane and John Doe .. 50 years
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i am new to computers again after 20 yrs without one. i bought a nice laptop and it seems that most of my softwareneeds me to be online to work properly. so after some pricing investigation i bought the sprint merlin wireless modem, & promptly was charged a $150 dollar deposit,$55 for the aircard, taxes & other fees brought the out the door fee to over $260 before 1st month service charges,& taxes. before i got my first month's bill my service was shut off for non-payment of bill, then i started having problems with the card itself(technical)& had to call their service dept, their technical dept. their solutions were to disable my external ports 3 times, re download all the software 34 megabytes worth, 3 times, they still shut off my service when it was paid for, insulted me, & when i went to the store i was told that the aircard was obviously defective and for $55 i could have a new aircard & this only after75 days ofservice. i was asked if i had insurance on the card (why should i need insurance? only against theft?) they refused to replace the air card, irefused to buy another air card, and then they told me i would either have to pay for the rest of my contract without the card or be in breach of contractfor an additional $150. on top of this now my computer needed repairs caused by their service dept.,they refused to pay for said repairs. now my $150 breach of contract bill is in a collection agency, iam being constantly harrassed my phones e-mails, voice-mails are alwaysfull of sprints collectin ageny phone calls, that i can't even turn on my phones, & i feel that if they would 've replaced their obviously defective device and paid for the repairs their tech staff caused this wouldn't be happening, adios sprint, your poor service & profits 1st cost you this customer