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Why Sprint Fired Customers: Insider's View

Follow Up on Sprint's Fired Customers

We wrote late last week about Sprint firing about 1,000 of its customers due to them being ... problematic. Based on the 900+ (generally irritated) comments we've received, you certainly made it clear that Sprint's image took a pretty serious hit in this seemingly dunder-headed move. However, like most stories, there's another side to it. The Consumerist sat down with a so-called "Sprint insider" to get the company's perspective on the fired customers, who, by his estimation, deserved what they got for the most part .

It seems the criteria for getting dropped was placing 90 calls to customer service in 6 months. However, he made it clear that the majority of these problem customers were actually dialing in much more frequently, as much as dozens of times a day, demanding credits to their accounts for no reason.

This comes from an anonymous source and there's no way to verify the validity of this, but anyone who's worked in or around customer service knows that some people with a little too much free time can make everyone's life a living hell.

So, perhaps this firing wasn't so unreasonable as it first sounded, meaning this is just a case of Sprint's PR department failing miserably to put a positive spin on things before they started spinning in the other direction. Or, perhaps the failure instead lies on the customer service department for not dealing with these issues in a more timely manner.

From The Consumerist

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