Sprint Dumps Problem Customers

I have had Nextel for 6 years but only started having problems with them after they merged with Sprint. If Sprint is as bad as these comments say I dont understand why Nextel would have merged with them. I have had lots and lots of incorrect charges on my account. I was even charged for a phone twice and it took over 2 months, emails for weeks and several phone calls to get the second charge removed. I would love to be one of the people to get the dear john letter.

Thank You all for your comments. If I ever change cell phone companies, I will know which company to stay far away from!

Sprint is a complete nightmare!!! Last November, I decided that I wanted to switch carriers after 10+ years of horrible service. I called Customer Service and asked when my contract was up. The rep. told me it concluded at the end of January, so I hung up and waited. I even waited until June to make sure I was clear, and then switched over to Cingular. A few weeks later I get an "early termination" bill from Sprint for $150. After calling CS and waiting forever, they tell me that I renewed my contract last November when I called and they had been giving me a $7/mo. credit because of my contract renewal. My head almost blew off!!! Basically, they had taken advantage of me calling to simply ask when my contract is up, and their rep. types in that I had agreed to a new 2 year contract. Since all renewals are typically verbal, they assume (and are probably correct most often) that they can get away with such complete fraud!!! I am going back and forth with a bunch of dead end "supervisors" currently and am at wits end!!! I asked them to prove that I actually renewed my contract by playing my recorded message (they always say they are recording your call), but I was conveniently told that they don't have access to those recordings. In-f***ing-credible!!! I am wondering if anyone else has had a similar situation or if anyone knows of any class action lawsuits regarding this type of situation? Please let me know!!!

I have been with Sprint for 9 years and have been happy with there service. The few times i have had trouble they have fixed asap. The wait when i call is no longer then 3-4 minutes. Good for them for firing customers. I work for a major Home Improvement Company and I wish we could fire some of our customers. There are people that want everything for free or almost free and or can never be made happy no matter what you do. In our company a customer can possibly get you fired. We have become a I Want It Now society,, we show no mercy or compassion. It's a shame. There are people just wanting clean water. Learn to BE NICE>>>>

I love my tracfone!!! No contract and the price is great. Even if you use alot of mins, it is worth it just to know you will not get strange charges on your bill and deal with the contracts. Tracfone does need a bit of help in the customer service department, but then again it is sure better than other carriers.

Worse phone company EVER! Sadly, my company has our cell phone service through them (via Nextal -same thing - but not according to them). Sprint offered a better deal with phones that were suitable to the Nextels we had at the time. WRONG! They were nowhere close to it and according to Sprint, the CSR who sold us the phones was fired cause he did this to several other clients as well. So we returned all the phones that arrived and stayed with the Nextel side of things. Still a bad mistake. One phone gets bombarded with 100 text messages a day from some hacker. When I called CSR the first time, I was told that it was taken care of. Four more calls in and I eventually just had to have my co-worker keep the text messages on there so that more would not be able to come in. It's insane. When we first attempted to go through Sprint and I had to call on a couple of things, like where were our phones and why they were nothing like we asked for, they kept pulling up the Nextel account even though I told them it was for Sprint and gave them the SPRING ACCOUNT number. The CSR are rude, impatient, and have no clue as to what they are doing. The only way to make Sprint worse is to outsource it to India just like the IRS CSR. It really is becoming difficult to find a good cell phone provider. My cousin has Cingular and has no complaints, I have Verizon, but I think it's more the phone than the company that I am having issues with.

Dianne on Tanya. People in glass houses shouldn't throw stones!

I used to have Sprint but I had many problems with them and I had to talk to about five different customer service people saying five different things before getting a solution. I switched to T-mobile a year ago and haven't had any problems with them.

Ps. What's up with the punctuation police? Must be a teacher.

First off I want to say that if you called into sprint customer service and were able to speak with a representative that spoke and understood english I think it would solve a lot of their problems with customers calling in to much, I have dealt with this first hand many times. I also agree that a class action lawsuit should be filed if they do this, and it would not be right if they charged the $200 termination fee because that contract states that you are saying you will fulfill the 2 years of that contract and when they cancel you by their obligations thats not you saying you will not fulfill your contract so I believe they have no right to do that, I have been with sprint for almost 8 years now and I try my best to never call customer service because every time I call there something on my account gets messed up, the only reason I have had to call them a few times the past month is because I upgraded to a new phone and yes once again they messed up something on my plan. I think its about time for me to think about switching companies because I do not want to give my money to a company that treats there customers this way! Thanks for listening to me vent!

Sprint has the worst service I have ever experienced yet. I am unable to make or receive calls 95% of the time, I have been over billed 4x and wait on hold for up to an hour trying to resolve issues that they have created. I tried placing a 911 call during a car accident and was unable to, because I had no service. I hope that sprint terminates my contract early so that I can go to any other carrier with service.

Hi there! I was lucky to not have any of these difficulties with Sprint while I was a customer, but I switched to Verizon in January b/c I didn't want to pay $200 for a new phone when I could get a free one for switching. WAY better cell reception in my area and where I travel, and all my calls to my family/friends on Verizon are FREE 24/7! One time I kept getting harassing emails twice a week from a well-know legitimate company wanting to sell me a service. I repeatedly told them to remove me from their mailing list and they told me to f*** off b/c I agreed to be contacted for something completely differently, so they had the right to contact me for whatever they wanted. After I wrote a letter to every single member of their exec management committee and board of directors (if that's not on their website, it's in their annual report), copying the Better Business Bureau, I stopped getting those messages right quick. Perhaps that resolution would work here too?

Funny how i see so many complaining about sprint. i have had them almost a year. I haven't had to call customer service one time. I haven't had one single problem with my phone bill. And when I have spoken to a representative they were the nicest people I have dealt with. My husband has a verizon for work that his job pays for, constant problems. I used to have US Cellular and the only problem there was we paid more for that then we do now with Sprint. Oh well, guess I got lucky.

Sprint has a history of A. ignoring customer requests. B. Rude customer service personnel from another country who do not have english as a first language and blame the customer for their problems. To hell with them and any other company who treats their customers with such disdain. I paid over $700 to quit them because they would not accomodate my family's needs. Shame on them!!

Sprint is the worst wireless service provider ever! I switched to them 3 months ago and haven't gotten a correct bill yet from them? I spent 8 hours on the phone with them last week alone and spoke 2 five different people to get help. THe WORST!!!

go with AT&T.biggest most stable.they are the money carrier!!!!

tanya used a "period". its after 400. lol

I have been with Verizon for several years and I have been very pleased. On the few occassions I have had to call their customer service area, the matter was resolved efficiently and effectively. Verizon has even called me when they noticed some charges that they thought were not mine.

I think Steve Jobs put it politely when he said "Everyone hates their cell phones, and Apple is going to do something about that". I have had a Nextel phone for over 10 years and back in the day, they were wonderful. Eveyone I knew had one and I would 2-way all of my friends. I now have 2 people that I know who still use Nextel/Sprint who are counting the days till their contract is up. I know that I will be switching to ATT/Apple the day my contract is up. Sprint is digging their own grave by treating its customers like this and I look forward to the day that they file for chapter 11. Till then, good luck finding a signal.

My husband and I signed up with Sprint in December of 2006 because he is in the service and we wanted a way to keep in touch other than letters. From day one we had so many problems.. We canceled special programs that they put on our phones only to be charged for them the next month.. Not only that but we were supposed to be getting a discount on our monthly bills due to the fact that my husband is in the Air Force and it took them 6 months to get us those discounts and then they refused to credit us for the six months with out the discount.. The funny thing there is we didn't have their service anymore when we finaly got the discount.. I would not recomend any one to Sprint not even my worst enemy..