Sprint Dumps Problem Customers

I think Sprint hired the Soup Nazi run their customer service department.

No Cellphone service for you! Next!

When I recently purchased a new phone from a Sprint store my credit card was double charged. The duplicate transaction was "mysteriously" conducted 15 minutes after I had left the store. When I got my statement and returned to that store to resolve the issue I was told 1. all refunds must be done through the corporate office 2. That they could not provide me with any contact information 3. and although they ackowledged the error there was nothing that they could do.
After several weeks of the "run-around" I finally went back to the store and threatened to file a criminal complaint alledging willful fraud. The manager, the same one who refused to return any of my 10 voicemail left for him, immediately issued a credit to the credit card that I had used. You can bet when my contract runs out that I am switching services.

OH, SO LET ME GET THIS STRIGHT! US CUSTOMERS HAVE TO PUT UP WITH SCUMBAGS CALLING CUSTOMER CARE 60 AND 70 TIMES A MONTH; ASKING FOR CRAZY AMOUNTS OF FREEBIES, THAT END UP COSTING SPRINT HUGE MONEY? I HAVE BEEN WITH SPRINT FOR 5 YEARS AND HAVE HAD MAYBE 3 PROBLEMS. SO I AM GLAD SPRINT IS GETTING RID OF THESE DEADBEATS! I AM SICK OF WAITING ON HOLD BECAUSE THEY WANT TO CALL FOR STUPID REASONS!

GET LOST!

I HAD TO MAKE A COMPLAINT TO THE FCC they are horrible charging me for service that when the phones where not working for almost 3 months. They are good at one thing and that is giving one the run around. I had enough and let the FCC deal with the situation. That is when they finally looked at the situation. After 3 years with SPRINT, I will never recommed this provider.

Tanya:
Reading your comment was painful. Both literally and figuratively. When writing, you must allow your reader to pause so they could: 1) understand the sentence; 2) catch their breath. Not only did you not even care to use punctuation marks but your grammar was just as bad. Reading would definitely help.

Here is my "little" story about the great world of Sprint:

Back in January, I called and ordered a 449.99 Motorola Q that was paid via credit card. After about two weeks, the phone went defective. I call Customer Care, and they decide to put a temp. credit on my account to order the phone, and a return kit for the defective phone, so when they got the defective phone back they would apply the perm. credit to the account and it would balance out.
I called on the 13th of Feb. to get the tracking number for the new phone, and after I got it, I went onto the UPS website and saw that the woman I spoke with sent my phone to Michigan.
I call Sprint back and after I go through all the security questions they ask, I ask the woman " What does my address say" She repeats my address to me and I then ask her why , if I live in the state of Maryland, would Sprint send my phone to Michigan? the woman then apologized, and said she would place another temp. credit on the account and again re-order the phone.
I then asked about the first temp. credit, and told her that that would be coming off the account, and I will owe this money. She told me to hold onto my order number and the tracking number and everything would be resolved promptly.

I then recieve the non-defective phone, activate it and return the other back to Sprint as per my agreement with them.

Now mind you, I keep all tracking numbers from the date that this whole mess started.
The following month I see charges in the amount of 899.98 which reflected the cost of the two phones. This was my April - May bill.

From March up until May, due to a spending limit on our account, our phones were hotlined just about every week, and constant calls to customer care.Now we complain to the BBB, and get very rude excutive services anaylist, whose name I will not mention. He was the most unskilled people person I had ever dealt with in my entire life, and I work in retail, so I know rude. He persits and tells us that we owe for these phones. I tell him that I have all the tracking numbers, and you can call to the warehouse and see that the phones were sent back, except I had no control over the phone that went to Michigan, being as I live in MD. He at first tells me he needs a few days, and I respected that, being as the warehouse doesn't just get one phone in a day. I called him back about a week later, with our phones still being shut off, and us still having to pay for serice that we were not getting. I finally get fed up to the point where I ask to speak to his superior. This man proceeds to tell me he was as high as I was going to get, and that he has no superior. I told him even the CEO of Sprint has people he has to answer to which is the shareholders as well as the customers of Sprint. I finally get ahold of someone knowledgable , and in four hours got everything resloved minus one phone. Now the other guy could have done what the other one did, he just choose not to do that.

Then a week later, after getting things resolved, our phones were hotlined again. I called back and everytime I tried to get someone different than the one guy, I kept being directed back to him and he was refusing to fix that one phone that we were having a problem with. And everytime we would get the account fixed by someone else, he would go and debit that amount back to the account, so we would be hotined again.

Then by June, we got ahold of someone who fixed our whole account.

I am one of the customers who recieved the " Dear John" letter in the mail, becaus eI was trying get my account straightened out over something that was totally out of our control.All I was trying to do was fix something that Sprint broke. Through no fault of our own, Sprint is going to cancel us?

At first we were like, maybe this is better in the long run. I contact Verizon Wireless and set up service with them. After 20 days of service with Verizon, becaus eof the plan that we had with Sprint, Verizon couldn't touch what Sprint had to offer. So I spent hundreds of dollars getting service set up with another carrier and what not, and almost lost it all if I hadn't done what was needed to be done.

I contacted a very nice lady who told us we would not be canceled and everything would stay on. I am skeptical but we shall see what happens right?

If it wasn't for the plan.....

I've been with sprint for over 4 years; I personally haven't had many problems with them. I've also worked in a retail store selling Sprint/Nextel and other carriers.

Here is a tip I can offer to all consumers planning on signing any 2-yr contract.

1. The job of the associate is to get your business at almost any cost. It's your job as the consumer to make sure you read all the fine print and details.
a. Coverage areas, all wireless companies have a map for coverage areas available, read it, try it out, and see if it works for you. Majority of companies will give you a 30-day trial. This trial will charge you for the prorated charges and the initial activation fee. By signing the contract agreement, you agree to these terms. Within the 30-days, test out your phone; contact your customer service, etc. If you are not completely satisfied, return your phone for a full refund of the phone, and just pay the prorated charges for using the phone for that time.
b. Always get everything in writing. If an associate tells you your plan includes this and that, GET IT IN WRITING. Take down names.
c. Calling Customer Service. This I agree with everybody, the wait is just way too long. Also, if you call CS after 6pm, you will more than likely get someone from India. I would hang up the phone if I got one of these people because they have no idea what they are doing. What I've noticed is if you start off calm and nice with CS they would be more willing to help you out, at times, even go above and beyond and try to get you additional discounts on your bill. (I've become a pro at calling for discount because I have had several customer who refused to add on the vision service just for the first month trial *even though it was free at the time* than comes back complaining that they are getting charged for internet when they don't know why/how, duh, it's a new phone, get the free internet and play around with your phone). Well I would always call in for my customer and have CS credit them back for that $200-$500 charge for internet access... LOL... I love doing this for my customers but it could have been avoided if they'd listen to me to begin with, I don't gipp my customers I tell them the truth but they've been sold so many times they don't believe in sales people anymore.

Ok I'm just jabbering now so in summary, before signing any contracts:
1. Read everything!
2. Get everything in writing!
3. Treat people with the same respect you would like to be treated. (And I know what some of you are thinking already, "well Sprint hasn't treated me like that". Well guess what Sprint is a company not the individuals on the phone. Their job is to resolve your issue but if you cause them hell why should they help you! Would you do the same?!

As far as Sprint canceling service early, you all need to read the complete details on it: http://consumerist.com/consumer/exclusives/sprint-customers-terminated-for-complaining-too-much-were-scamming-sprint-for-free-service-277026.php

Sprint/Nextel is not stupid, they know they need us consumer/customers to keep their business going. But they've also got a lot of customer who call in for stupid reasons just testing out CS to see how much credit they can get on their bill every single month. Companies are not in business to give out free service. Sprint has requirements to determine who is a "trouble customer".

All and all, you are all right about Sprint Customer Service. In general, Sprint is lacking in that aspect. Network service, lacking also, so you the customer have to do your own little research as well.

If you don't like who you are speaking with when you call CS, ask for the manager, or hang up and call again to see if your luck changes. (Word to the wise: if you pissed off the CS associate, and they place you on hold for the manager chances are you are gonna get hung up on)

If you have any questions as far as Sprint is concerned, I don't mind answering them for you, but I don't know everything, all this is from my own personal experience with Sprint.

I've been with the same cell phone company for about 14 years and have called customer service about 5 times. People wonder why I haven't switched to another company. It's like they say, "If it ain't broke, don't fix it."

Your best bet for a carrier is either Verizon or Cingular(the new ATT), no need to look anywhere else...

I also have sprint and they do have some very bad customer service reps working for them. My mom and I have been with sprint 3 years now and have had nothing but trouble. I just wonder why isn't something being done this is a multi billion dollar company and there is nothing you can do.

You either get charged the 150.00 for leaving or get let go from them and pay 200.00 either way you are screwed. If you don't pay that bill you will have a bad credit report so you really can't win for losing. Sprint has cheated us many times over charging us for ring tones and when I went from a nokia phone to a flip phone they gave me 5.00 towards a ring tone and free Internet access for 2 months. When I started using the stuff they gave me they charged me for it and then gave me some line like you had Internet on your phone once free for 1 month and you can not be offered the same deal twice.

Well hell I didn't ask the guy to give me anything free he just did it when I purchased a new phone. Also every rep you speak is Arabian or some type of race that speaks very badly I couldn't understand anything but the word Sprint man o man this place needs to be shut down and all of us should be given a nice lump sum of money.

Anyone willing to start a petition I'm for it.

I think that he people that feel the need to belittle someone else's post because of punctuation need to get a life. Alot of times I find these posts interesting, but hesitate reading them because someone is always picking on someone that has nothing to do with anything pertaining to the subject.

Our company has over 200 phones with Sprint. Whenever I call Sprint there is never a problem. This weekend I spent over 6 hours on the phone with Customer Service Idiots and their Supervisors to help a friend that had not received their wireless card for 3 months. I told Sprint to cancel the account and they informed me of the cancellation penalty. At that point I gave them the name of my company to cancel service next month and took the $200.00 cancellation fee my friend faced and told them to stick it in their ass. Penny wise and dollar foolish. Now they lost us both, not to mention the hundreds of associates I introduced to Sprint.

i am a sprint rep. i know you guys are mad at sprint and to care reps. i am not trying to be a hero or something but i would just like to speak in behalf of my business. we are glad that you are all sharing your experiences with us whether good or bad, yes, i could not change anymore any bad experience you had with us but we, at sprint is taking every measure to make sure that every representative will resolve all your issues like what i am doing everyday for my customers.rest assured that if you get me on the phone i will help you whatever it will take and i am sure that goes the same with other representatives. i am proud to say that my bosses here at sprint are all listening to your concerns and still looking for ways to improve our service. i apologize for all the bad experiences and moving forward i would like to assure you guys that sprint together with nextel is still taking every measure to meet all your expectations as our valued customers. dont forget my name i am ishza from philippines just incase you read my comment and get me on the phone kindly remind me that i had a promise which you can rely...hope to speak with you guys on the phone soon!!!have a very good day! peace! d:D

If you think Sprint is bad,try T-Mobile.There is something wrong when you can stand under a cell tower and not have service.This has happened to me a number of times.

If you know anything about radio propagation, standing under a cell tower (radio antenna) is one of the worse places to receive proper communications from that radio antenna. The propagation of the the radio frequency extends outward away from the antenna, not downward below the antenna.


[Quote from David Gloss:

David Gloss says:
If you think Sprint is bad,try T-Mobile.There is something wrong when you can stand under a cell tower and not have service.This has happened to me a number of times.

11/24/07 1:17 PM]

i've been working with sprint for almost a year now and let me say: it's been great working with the company...for the customer who said that sprint is the worst company-- well that is your judgment... i have encountered lots of customers calling every minute for the same issue and asking for credits...once i received a call from a customer asking for credits for the data usage, the customer said that they were not educated abt the per kb charges...i gave the benefit of the doubt so i gave the cust a $75 credit...after 2min of ending the call my colleague received the same call and the same caller asking for credit on the text message this time...holy crap...we are not assholes...the next day i received all call from a lady screaming her lungs out, calling me every mother's name on the book asking for credit of $300...she mentioned that she was promised...checked on notes and no notes...checked on the bill and saw it is a valid charge...explained to the customer and she said that i shld make it valid...c'mon people,have some logic...offered the customer to created a case for the claim...customer refused...

everyday,we are getting calls from customer who are shouting,insulting,and degrading us(customer service reps) and calling us names that no one would ever like to hear...and these people are those who are constantly fishing for credits...EVERYDAY!

and for the customers who pay their bills on time, those customers who calls us and appreciates what we do and for helping, we also give them the benefits that they shld receive...and thank u for being good customters...