Skip to Content

AOL Tech

Cell Phones

Sprint Dumps Problem Customers


One of the most frequent complaints levied against wireless provider Sprint is the lengthy waits experienced when calling into its customer service department. Sprint is taking a strong stance and making a major change to solve the problem, though perhaps not in the way you might be expecting. The company has decided to cancel the accounts of subscribers who it feels call customer service too frequently. According to BetaNews, letters were sent out on June 29 to 'problem' subscribers notifying them of the termination of their service, which goes into effect at the end of this month. It's not known how many customers received Sprint's Dear John letter, which read, "The number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs."

This move mirrors similar practices by companies like financial services firm ING Direct, which frequently "fires" customers who put too many demands on the company's purposefully limited customer service facilities. However, this is a core aspect of ING Direct: delivering low fees and high returns on investments at the cost of "no frills" account access. Sprint, on the other hand, doesn't exactly offer prices any lower than the competition, nor any other advantages. And, given the fact that Sprint is currently bleeding customers (220,000 lost in the first quarter of 2007), it seems odd the company wouldn't be accommodating to anyone willing to sign one of its contracts.

And here's something else to ponder: If Sprint can charge you a $200 fee for terminating a contract early, why can't you charge Sprint for doing the same?



From BetaNews

Related Links:

Reader Comments (Page 1 of 47)

Add your comments

Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.

When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.

To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br /> tags.

Switched Video

Follow Switched on Twitter
 

Weirdest Techie Heists and Scams

    Elderly Amish Man Caught on Film With Prostitute, Blackmailed
    When a 75-year-old Amish widower slept with a prostitute, he -- we feel certain -- felt pretty bad about it the next morning. As if that guilt weren't enough for the old man, the prostitute and her boyfriend demanded $67,000 from him, claiming that they had filmed the scene with wall-mounted cameras and would upload the recording to the Internet. The pair was later arrested and, we can only imagine, the Amish man abhorred technology more than ever.

     

    Bank Robber Gets Away With the Help of Craiglist
    In October, a bank robber -- wearing a safety vest, blue shirt, face mask and goggles -- eluded police with the help of Craiglist. Just outside the bank, while the robbery was in progress, stood a group of men who were responding to a Craiglist day labor opportunity. As the advertisement required, they were all wearing safety vests, blue shirts, face masks and goggles.

     

    Nude New Zealander Arrested After Responding to Fake Sexy Text Message
    Late in 2007, a Wellington, New Zealand man received a racy text message from two anonymous "ladies," giving him only an address and a request that he show up naked. Well, he indeed showed up naked... at the home of one appalled, unsuspecting New Zealander. Both the nude Romeo and the sadistic texter were arrested, though neither were prosecuted.

     

    Fake Craiglist Ad Costs Man Most of What He Owns
    Last Spring, a post appeared on an Oregon Craigslist board stating that the owner of a specific house was leaving all of his worldly possessions (still in said house) to whoever wanted them. When homeowner Robert Salisbury rushed home -- on a tip from a woman suspicious about the offer of a free horse -- he found his house being ransacked by 30 strangers. We suggest he take that horse and collect some vengeance Clint Eastwood-style.

     

    17-Year-Old Jailed for Stealing Virtual 'Furniture'
    When a 17-year-old Dutch boy hacked into several accounts on the Second Life-style site 'Habbo' in 2007, the the law got involved. The boy was discovered to have stolen $5,800 worth of virtual furniture and knick-knacks. Apparently, crime -- whether actual or virtual -- does not pay.

     

    Phishers Going After Your Phones in New 'Vishing' Trend
    Over the past year, sneaky spammers have begun to forsake the worn-out territory of e-mail in favor of cell phones' fertile frontier. The result? "Vishing." Get it? Voice mail phishing. It might be more ominous if it didn't sound like a James Bond villain saying, "Wishing."

     

    Burglars Break Into Restaurant, Steal HDTV, Leave Money / Food Behind
    Around Halloween of last year, a truckload of thieves drove into -- that's right, into -- a Pennsylvania Mexican restaurant, where they -- apparently uninterested in the cash register -- stole a mid-grade 47-inch HDTV and fled the scene. We've all heard about how this generation is lacking in ambition, but this generation's thieves, too?

     

Latest Reviews from CNET.com

CNET provides the latest tech news, unbiased reviews, videos, podcasts, software, and downloads, making tech products easy to find, understand and use.

Top Product Reviews

  • Home Audio Reviews

    9.0 out of 10

    Denon AVR-4306 (black)
    Incredibly well-featured 7.1-channel receiver; excellent sound quality; three HDMI inputs; converts analog video to HDMI output; upconverts analog video to 720p/1080i HD resolution; iPod and USB MP3 player connectivity; Internet radio and MP3/WMA streaming audio via built-in Ethernet port; XM Satellite Radio compatible; touch-screen remote; multizone, multisource operation; browser-based control via home network; accurate autocalibration routine. Full Review

    8.8 out of 10

    KEF KHT3005 (black)
    The KEF KHT-3005 is one compact, beautifully designed speaker package with solid aluminum satellites that feature unique driver technology to produce incredible clarity. Meanwhile, the equally astounding dual 10-inch, 250-watt powered subwoofer delivers ultradeep bass. Full Review

    8.8 out of 10

    KEF KHT3005 (silver)
    The KEF KHT-3005 is one compact, beautifully designed speaker package with solid aluminum satellites that feature unique driver technology to produce incredible clarity. Meanwhile, the equally astounding dual 10-inch, 250-watt powered subwoofer delivers ultradeep bass. Full Review

  • Cell Phone Reviews

    8.6 out of 10

    Wi-Ex zBoost YX510-PCS-CEL cell phone signal extender
    The Wi-Ex zBoost YX510-PCS-CEL significantly boosts your cell phone reception and is easy to operate. Also, it uses a wireless connection to your phone. Full Review

    8.6 out of 10

    Turbo Charge Tc2 portable cell phone charger
    The Turbo Charge Tc2 portable cell phone charger successfully delivers emergency power to your cell phone. It's easy to use and comes with a couple of surprising features. Full Review

    8.3 out of 10

    LG VX6000 (Verizon Wireless)
    Compact and stylish; impressive battery life; solid audio quality; sharp color screen; built-in camera; USB ready; affordable. Full Review

  • Digital Camera Reviews

    9.3 out of 10

    Canon EOS 1D Mark III
    Extremely fast, 10-megapixel continuous shooting; very low noise; highly customizable; well-designed body with weather sealing; 3-inch LCD; abundant optional accessories. Full Review

    9.3 out of 10

    Nikon D3 (body only)
    Full-frame sensor; well designed, pro-level weather-sealed body; very low noise, even at extremely high ISOs; fast. Full Review

    9.0 out of 10

    Canon EOS-1Ds Mark III
    Very low noise, high quality images; 21.1 megapixels; live view shooting; pro-level build-quality and performance. Full Review

  • Desktop Reviews

    8.5 out of 10

    Apple iMac (24-inch, 2.8GHz)
    A minor specification update results in some significant performance gains; graphics upgrade an option on this 24-inch model; sleek, polished design didn't receive an update, but we won't start clamoring for a new design until the current one is at least 12 months old. Full Review

    8.4 out of 10

    Velocity Raptor Signature Edition Gaming PC
    One of the fastest PCs we've tested; a PCI Express RAID card helps media encoding performance; typically immaculate Velocity Micro assembly; strong, three-year warranty. Full Review

    8.3 out of 10

    Dell Studio Desktop Computer (Intel Core 2 Quad Q8200, 750GB HDD, 6GB)
    Best performance in its class; dedicated graphics card; large hard drive. Full Review

Featured Galleries

MacBook Pro (WWDC)
Maker Faire 2009
Faulty GPS Led These Poor Folks to Disaster
Flip Mino HD Balloon Flight
Budget PCs We Like
Disaster Related Games
5 Loud Games That Might Get Your Neighbors Calling the Police
Celebrity Hackings
Cell Phone Bans Across the U.S.A.

 

Switched Desktop

Get the New Switched Desktop

Latest tech news, Switched mail, and more.

AOL Tech Network

Resources