How to Break Your Cell Phone Contract
Like the rest of creation, you're lusting after the iPhone like a pre-Internet Age adolescent boy did over the delivery of the Victoria's Secret catalog. But, what about that pesky contract another service provider has you locked into? If you don't want to wait around for it to expire, you're stuck paying a $175 early cancellation fee, right? Not necessarily. The Consumerist has compiled a list of six ways to get out of your contract early, none of which require you to pay your cell company a dime.
Unfortunately, only the first suggestion is genuinely useful, which is to sell your contract to a reseller such as CellSwapper or CellTradeUSA. These services let you unload your contract onto other people without getting hammered by a termination fee. The next suggestion is to complain to the FCC and Better Business Bureau about bad service.
The rest of the list is preposterous, advising new iPhoners to move out of their current coverage areas, enlist in the military or die. Then again, given the feverish, borderline psychotic behavior displayed by some iPhone worshippers, is self-sacrifice on the altar of Apple such a far-fetched idea?
From The Consumerist and NewsVine
Related Links:
- iPhone Camper Interviewed by Switched
- iPhone Service Plans Revealed
- Five More Reasons Not to Buy the iPhone
- NY Times Shows Off Cell Phone Application






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Comments
45
Subscribe to commentsJahamalJun 30th 2007 6:48PM
I have nexel with a $200 cancellation fee. The only good thing with nextel is that there phones are rather expensive so I can just sell the phone to pay off that cancellation free.
deckbobJun 30th 2007 7:16PM
i have had verizon for two-plus years ... lowest minutes and payment plan possible for two phones since the wife and i don't even come close to reaching our minutes per month ... couple months ago (after my two years had run out), i got a call from verizon asking if i wanted to update phones and/or plan ... i said no to both ... the verizon rep then said i should sign a new contract anyway ... would it put me under the two-year $175 cancellation fee again? ... yes, i was told ... then why would i want to sign a new contract and get nothing in return? ... i was told that that would assure me of keeping my same plan for the next two years, that verizon may eliminate my current plan and come up with different numbers for their lowest plan ... i said i'd keep my plan for as long as i could and if they ever eliminated my plan i'd switch phone companies in a heartbeat ... all in all, though, i'ave had no other complaints about verizon at all ...
BonnieJul 1st 2007 1:46PM
I have Suncom and I have terrible reception. My daughter was at a friends house (one block from our house). She was scared about what her friends were doing and wanted to be picked up. She couldn't even call me on her own phone and had to borrow one so she could reach me. I will not have my kids out somewhere where they can't reach me if they need to. I will try and get out of my contract. Like I said, she was one block from our house. I'll complain to however I need to or sell my contact to get out of it. This won't happen again.
MelissaJul 5th 2007 12:25PM
I don't understand why T-mobile extends your contract when you change or add to yout current service I went with their new fav 5 and had to buy phones that would take that program later only to findout that their is a lawsuit going on with the company that most phone do take fav 5 and you don't have to buy a new phone. And no I didn't get a free phone just a rebate of $50.00 on a $200.00. Doesn't seem fair when I've ben with the company for over 4 years already. Does anyone out there know about this new scam they are using and what I can do to get my contact dropped back down to where it was before I was forced to buy new phones. Any help would be appreciated but please only cfomments form people who are sincere. I'm not trying to stir tp a witch hunt. I just want to be able to change providers when my daughter grads. from college and moves away without getting stuck with a term fee if I take her off and want to change company's
AngelaJul 2nd 2007 12:26PM
I had a contract with T-Mobile, there coverage was horrific! I had to drive around 3 miles from my home to be able to use the phone. I contacted them several times and asked them to be let out of my contract and, of course, they refused.
When I would call them the operator would state, "we show you have good service in your area." I argued with them over this and then they would put me on hold and go talk to one of their technician's, then come back on the line and say, "I'm sorry, the tech said that you do not get service in your area, but we are putting up new towers, however we are not certain when we will get one up in your area." Okay, they told me when I signed the contract that we would get excellent service in our area and that the area was covered!
Finally I became so angry that I wrote a letter to the home office, they wrote back: "...We do not guarantee service inside buildings...," and, "...You do have service while driving in your car..." Enough was enough, so I filed a small claims court case against them. The Judge could not get me out of the contract, but she could award me the prior months service fee. T-Mobile did not have a representative in court so I won the judgment by default. The next week I had a check in the mail for more than I had won and they had cacelled my contract.
AnnetteJul 2nd 2007 9:22PM
Why should I have to pay a cancellation fee when I was disconnected because the sales people at the cell phone compnay keept calline me to see if I was going to continue service. Finally after being rudley woken from a nap I told them no I wans not signing back up. Why should I when I couldn't sit on my couch and carry on a conversation. I had two weeks left of my contract when they disconnected me. Real ethical.
John BasmajianJul 6th 2007 3:32PM
How about doing one on cable TV shoddy practices?
rogerJul 6th 2007 4:06PM
While an AT&T user(now Cingular)I called to be certain my international phone would work in Australia. AT&T assured me BOTH times it was fine! At that time they offered a phone allowing me to travel abroad and use the same number. After switching from Verizon to do this, I found that on both Australian trips they had lied to me! I'm back with VERIZON and Happy Again...
FLORIDIANJul 6th 2007 4:12PM
The worst cell company would be Sprint, that why I dropped them, for a much better company.
Jim H.Jul 6th 2007 5:25PM
You have a modicum of power each two years; that's when the rep asks you if you want to extend/renew your contract for another two years?
The question will be a surprise, but you MUST answer "no".
Only by answering "no" will you have any bargining power for a lower rate, better services, etc.
Blindly saying "yes" to that question is a killer.
Also, do you know that the "rebate/trade-in" value of your phone can change . . downward?
All you have to do is break or lose your phone and get a replacement.
When you activate a different phone, your trade-in value starts over again, usually at $75.
FarhadJul 6th 2007 5:39PM
I sold my condo on April of 2006. Terminated my land line, paid all the bills and moved to another town 100 miles away.
Singed up with a cell phone company for 2 years and received my dsl from a cable company.
18 months later I receive a letter from the original telephone company saying I owed them $300.00 for long distance charges in another address, another town, with a different social security that I had for some calls made during December of 2006. In December of 2006 I was living 200 miles north.
In December of 2006 I was living 200 miles north of the phoney transfer address.
I sent them closing statements from my condo sale, paper trail for my address in the town I lived, my new house where I had received new service from them, and paper trails of my current address, copies of drivers lisences, social security number, notorize all the papers and send it to their security department to investigate the fraudlent transfer of my old line by some one who even had a different social security number that I had.
I was even had retired from the phone company that was doing the investigation. So they knew full well who I was.
Point being, the phone companies are terrible monopolies, do as they please, and even though they handeled the phoney transfer themselves, and could have checked that person's phone record to find out who he is, they still made my life misrable.
In returen I will shortly cancell my DSL, Land line, direct dish service and cell phone bussiness. Just to get even and feel good.
Farhad
paulJul 6th 2007 6:02PM
i had a cell phone which i paid $100 for and a monthly payment of $55. i rarely called customer service. the contract was with sprint. a day came to pass, that due to extenuating circumstances i was out of town, and when i came back i had to work double shifts, so my bill was a little late. i called them on monday and told them that i would have the money to pay them friday which was when it was due, because that was when i got my check, but i had to work so i would be unable to deposit the check until the monday after myself, but if it was ok i would pay online monday. i also told them that it was very important that i have my phone over the weekend so if they needed me to i could have my wife drive into town (30 miles) and deposit my check for me. the lady politely told me that that wasnt necessary as long as i paid it monday, she would note the account.
saturday rolls along and i am making an emergency call, but the call gets routed to sprint collections. i tried to explain the situation, but the people was very rude and spoke very poor english.
of course i terminated the agreement. they are still trying to charge me. i ain't paying any of it. i told them to take it to court if they feel so right. they still call me at their expence. i just keep the people on the phone and cost them as much money as i can. when i apply for credit i simply explain the situation. the lady at my local bank laughed and said she wished she'd thought of that when they did something similar to her. i didn't even get to finish the story, because she wanted to tell hers, so i knew i was in. just dont pay them if you really think your right. if your so anal about your credit score that its worth being scammed for hundreds of dollars then thats just you. america is supposed to be innocent until proven guilty, so you just write a letter to contest their complaint against you. if its worth hundreds of dollars to you not to have to write a letter them pay them. think of this.. i paint houses, if i contracted to paint your house, then was rude to you and didn't do the job right, would you still pay me? i could go to court and say... "but we have a contract!" then you would simply have to show up and tell your side. there is no way that i could collect in that situation, so why should they be able to. they aren't and they won't. ever. they can have all the camelhumpping indians call me that they want to.
sharon lundeenJul 8th 2007 10:05AM
I've been wanting to get out of my contract with Sprint without shelling out $200. Now I know how. Thank you so much!
kelliJul 6th 2007 9:31PM
I got a "free trial" from AT&T witch I cancelled way before the time limit and returned (at my cost) the phone and still ended up with a 130.00 dollar bill! Some free trial I will NEVER deal with AT&T or a conected company! When they bought Cingular I went to Sprint!!
RayJul 7th 2007 10:05AM
I have been using cell phones since the late 1980s, back in the Dark Ages when minutes were .50 per. In 1998 my town got Cricket service and I've had it since. 95% of my time is spent in my calling area. I have no contract, have unlimited local minutes and unlimited long distance for an small additional fee. They recently added a roaming feature which gives me service on the highway traveling outside my local area. I love it. I wouldn't have any other service. Before Cricket added roaming I used a Tracfone on the road. I had nothing but trouble with it and let it expire. Good riddance.
KathyJul 6th 2007 10:27PM
Why are these companies allowed to "lock in" a 2 year contract? That's what's keeping the rates so high. If I'm not satisfied with one company, why should I be penalized to pay an extra $175 to switch? So that means I have to suffer 2 years worth of lousy service to avoid a penalty? That's why these companies don't improve very much.
Hey, Verizon is good in some areas of the country - Sprint is better than others, as is Cingular. Why is it that the consumer has to be the one to suffer while these companies continue to rip us off?
I just never have understood that one.
KathyJul 6th 2007 10:32PM
Also.... If the "customer service" reps would SPEAK ENGLISH I would have a lot more confidence in the service.....
SharonJul 6th 2007 10:54PM
I am currently with Cingular (really AT&T now) & have to stand on a chair in my kitchen by the window to get a slight chance of a conversation. I live in the upstairs of a Duplex and have no service inside or outside. I actually have to drive 3 or 4 miles to get a signal. I have called Cingular many times about it in the past & they always say that a new tower is in the process of going up but it's been over a year. To top it off, my phone just stopped working one day so I took it to them & said that it had water damage. The only dampness it ever had was from being in my pocket while I walked to deliver mail all day because they never made a case that would fit that phone. Needless to say, it was not covered under warranty (less than 6 months old) so I had to replace it with my daughter's old phone until my contract runs out b/c they told me to go to Radio Shack to buy a replacenent phone and that was way too expensive. (over $200)Even in a good signal area my calls are dropped frequently - every single day and don't depend on text messaging or voice mails coming through in a timely matter. I am very unhappy with their service.
Janice EntwisleJul 6th 2007 11:40PM
I'm fed up with the way Sprint charges me. My phone bill is always over $200.00 and I can't seem to find out why. I wish they would cancel my account. And then I'd like to see them try to charge me the $200.00 fee for cancelling my account. They would be doing me a favor. Maybe I should try calling the service every day then let them cancel my account!
Janice EntwisleJul 6th 2007 11:51PM
I wish Sprint would cancel my account. They charge me over $200.00 a month and I can't find out why it's so much. Maybe I should call customer service every day so they would cancel my account. But when you try to call them you are put on hold for twenty or thirty minutes. But I think it would be worth it for them to cancel my account and then TRY TO CHARGE ME THE $200.00 FEE!! And half the time we can't use our phones because we are out of the "area"! I'm really tired of trying to use Sprint!!!