New York Attorney General Sues Dell

I have to say i am so happy and relieved that someone out there is going to attempt taking on Dell, I also had a shocking experience dealing with these forceful deaf people, yet all i intended when i started out the conversation was to get advice on a Dell Lattitude Notebook i sadly own and one that was advertised, well my nightmare began with an innocent call for advice , when all these ROBOTS did was move me from one department to another ,without any direct answers, that in the end i was more confused and wanted to break this laptop and wanted nothing to do with Dell, actually when i tell the story to my local computer stores , they roll their eyes and seem very aware of their tactics, why did i get the feeling these people were like programmed robots.....just for the record i am a very service orrientated person and go ONLY where i get the most friendly, honest, truthful service, as a matter of fact , today i will be calling Canon to compliment them on their customer service, i have nothing to gain from this , even though a few years ago i had a brand new Canon camcorder go bad on me while on honeymoon in Hawaii, and NOTHING to show for my honeymoon, yet the person at Canon at the time really didnt care(dealing with the wrong untrained person) and his substitution for have no memory of my honeymoon was 3 mini cassettes ,well, i was furious because this differed from their moto, "MEMORIES LAST FOREVER" so as you can see i really do have nothing to gain from this , but in the end their service and their staff are somthing other major companies should take a lesson from...... for me the other major programmed company following in Dells footsteps is HP... the rest i could carry on forever.

i bought a dell B130 about 9 months ago, i have tryed to use dells customer service only to hit a brick wall. if it's not language barriers then it's rudeness, and getting hung up on. best of all they make you so fustrated that you hang up on them.

I had a one year service plan. Because of hospitalization, illness, etc, I hadn't taken the computer out of the box until the following year. I called and emailed to explain this and got a "too bad" answer. Everything was fine until eight months later. My system went down and I couldn't get any help. When I looked for the recovery disks, there were none. I callled to asked about this, and the reply was, "I'm sorry, you have no service plan, I cannot answer that. May I help you with anything else?" So, for the past six months, there it sits...a dead Dell.

I bought a Dell from a guy on Ebay. It had no warranty but I called Dell when it crashed. It was even my fault that it crashed. I got the Windows Xp restored myself but had no clue what to do with the driver's disc. The guy at Dell was on the phone with me for 30 minutes walking me through all the driver installations. I thanked him profusely and have been telling everyone I know how great Dell's customer service is..LOL.

I purchased an XPS 410 from Dells outlet store, it was a refurbished unit and it was SUPPOSED to be loaded with some very useful software that I could use in my line of work(Beach Weddings). The one software program that I was particularly interested in was Corel Painter X, which retail for over $400.00. Before I ordered the computer I called Dell's 1-800 number to insure that this Corel program was actually included. After speaking to three different people, I was told I had to order it online. I ordered the computer and was SUPPOSED to receive an email confirming the order with all the order details. THIS DIDN'T HAPPEN! On the phone with customer service again, the confirmed the order and gave me a tracking number. When the computer arrived I was quick to connect everything and check for the Corel Painter X program, it wasn't there! On the phone AGAIN with customer service, after three days and I lost count of how many service people I spoke to the end result was a $50.00 coupon! The computer works fine but I surely wasn't happy with their customer service!

My Dell laptop imploded while we were snowbirds in Arizona. Luckily there was a year left on the warranty. Talking to India is so much fun-sometimes you can understand them perfectly and other times it's a crapshoot. I was also asked to use my recovery disks-there were none packed with the laptop. They were sent to me via DHL-it took 5 days for DHL to find me. That is another whole issue. When the recovery disks wouldn't work, it was determined that the hard drive had committed suicide. Another hard drive was dispatched via DHL. I immediately contacted DHL with a tracking number and told them how to find me. With hard drive in hand-I called "my team" and left probably a dozen messages. You never get through on the first try-you always get a voice mail. I talked to probably four different techs who walked me through all the installation steps. However, one never knew what the others had done before-they spend enough time away from the phone making their reports that you would think some central reporting area would exist. There were lots of disconnects and call backs to--voice mail. I called an outside computer tech and was about to spend $$ for him to fix the problem. He said Dell wants to get you frustrated beyond belief and hang up and never call again. This I believe. I called one last time and told them it had been one month since my laptop had seen the Windows screen and I was about to go to a civilian tech and would send them the bill. Yeah-like that would do any good. I did get a call back really fast and got the rest of my drivers installed. Had to go online and retrieve 2 that were not included in the service pack. Piece of cake. I pray every day that both desk top and laptop last a long, long time and that I never have to dial that dreaded phone number again.

i've had a cheap hp for five years no problems, i get a nice dell with five times more everything and it lasted as long as my one year warranty , got a blue screen error and its been sitting for over a year, paid dell 100 dollars to fix it but they could not figure out if it was software or hardware issue and refunded my money but left me without anything. i hate dell !!!!!!!!!

i spent over a year dealing with dell, never fixed my problem, cost me hundreds of dollars in a plan with them even tho they never fixed my issue, it was a brand new inspiron 8100. i finally threw it away. they would not give me the correct software, they send me software that was not compatible for the 8100. so it never worked right. the phone calls and time wasted were outrageous. they were rude, they lied, they made me wait countless hours on hold, tranfered me to people who were in training that kept putting me on hold. if i had the money, i would suit them for 1 year and half of my time spent, hours on the phone sometimes up to 5 at a time and my money back from the support that i paid when they never supported me.

I purchased a dell XPS400 in January of 2005. I have had nothing but trouble. Even with my technical support I purchased till 2010 they corrupted my system with a level one technician. When they sent me the OS disks they were the wrong ones. No driver disks etc. The customer support they give is less than award winning. It is a vicious circle of we can't handle this it is handled from another department and then you get to that department and they have nothing to do with it. I waited 2 weeks till they send me the correct operating disks and failed my on line semester for that term. They do not respond to e-mails. They do not call you back. They offer in home technical support that they prefere not to use. I wish I never purchased a Dell Computer. There financing is extraordinarily high. You will never pay off your system if it is over 1000.00. The payments bring you right back to what your system cost.